Terms & Conditions & Policies

Cancellation or Alteration
If you have to alter your booking we will usually be happy to transfer your booking to another day if space permits but, if not, you may be charged the full rate for the session booked.  In the event of a cancellation, in some circumstances we may be able to offer a credit note to be used on some of our other courses. In the event that the venue closes, for example due to snow, we are unfortunately unable to offer full refunds. A partial refund or credit note may be offered depending on the circumstances.

Weather Safety Policy - Download

Camp Extended Days

We offer one hour extra before and after each camp day.  This time is for parents who need/want to drop early and/or pick up late.  No coaching is likely to be provided during this time but they will be looked after by our coaching team.  At some venues there may be some games to play, such as cricket card games.

 

Public Liability Insurance
Children taking part in activities on site are covered by our public liability insurance.

 

First Aid, Medical Conditions and Treatments
All our Coaches are first aiders and are trained to administer basic first aid assistance should your child require it.  The emergency services will be called if further assistance is required.  Parents should ensure that any special requirements or allergies are notified on the booking forms and, where required, supplementary medical forms.  Twenty20 Community Cricket personnel are unable to administer medicines unless prescribed by a Doctor. Parents are required to sign the medicines in and out each day.

 

First Aid Policy - Download

 

Safeguarding Policy - Download

Behaviour Policy - Download. We reserve the right to ask parents to remove their child from any of our courses due to behaviour. No refund will be due in these instances.

 

Data Protection
Twenty20 Community Cricket may, in accordance with the Provisions of the Data Protection Act 1998 obtain, process and hold personal information about your child, including sensitive information such as medical details, in order to safeguard and promote the welfare of the child.  Twenty20 Community Cricket may contact you from time to time for the purposes of providing information about its activities.

 

Complaints Procedure
Twenty20 Community Cricket will do everything in its power to provide the best possible standard of care and service at all times.  If however you are not satisfied please
email or write to us at the address shown on our contact page.

Privacy Notice & Cookies Policy
At Twenty20 Community Cricket Ltd, we are committed to maintaining the trust and confidence of our visitors to our web site and subscribers to our newsletter. Here you’ll find information on how we treat data that we collect from visitors to our website, or when someone subscribes to our newsletter.


Visitors to our Website
When someone visits www.twenty20cricketcompany.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.


Newsletter Sign Up
As part of our bookings process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data officer Darren Talbot.

 

Links to Other Web Sites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.


Access to Your Personal Information
You are entitled to access the personal information that we hold. Email your request to our data officer Darren Talbot.


Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 21st May 2018.

 

Cookies Policy
We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.


What is a cookie?         
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.  

How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that cookie.  

 

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

 

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

 

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

 

Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.


Strictly necessary cookies 
These cookies enable services you have specifically asked for.  These cookies are essential to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

 

Performance cookies 
These cookies collect anonymous information on the pages visited.  By using the Website, you agree that we can place these types of cookies on your device.


These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

 

Functionality cookies
These cookies remember choices you make to improve your experience.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.  

Third party cookies 
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.


For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.  

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© Twenty20 Community Cricket Ltd

27 Ravensfield Gardens, Epsom , Surrey KT19 0ST

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